How to download and sign in to the Affinity Mobile App

With Affinity's mobile app for iOS and Android, get all the benefits of Affinity when you're on the go.

Overview

• Download on iOS and Android
• How to sign in to the mobile app
• Troubleshooting sign in issues
  
  • iOS users
  • Android users
  • All users
  • Office365 users

Download on iOS and Android

• Download the iOS app here.
• Download the Android app here.

How to sign in to the mobile app

1. Make sure you are first signed into your Affinity CRM account.
2. Then, tap into the Affinity mobile app on your phone.
3. Enter your email address to sign in via the magic link method. Affinity will send you an email to confirm you're signing in. Make sure to open up this email in the email app on your mobile phone, not your laptop/desktop.
   
   
   
   1. Otherwise, you can click Sign in another way (especially if you're using SSO).
      
      
      
4. Now, add your Affinity account's subdomain and click Continue to Sign In.
   
   
   
5. Sign in to your email account using the correct method (Gmail, Office 365, Exchange On-Prem, or SSO).
   
   
   
6. Having sign in issues? See Troubleshooting sign in issues.
7. Signed in successfully? Get started with: How to use the Affinity Mobile App
   
   

Note: Affinity's mobile app is currently not optimized for tablets and will be best viewed on smartphones. We are working on optimizing the mobile experience for all devices, thank you for your patience in the meantime.

Troubleshooting sign in issues

iOS users

• If opening the magic link email in a 3rd party email app (e.g. Gmail or Outlook), tapping the Sign me in button may not work.
  • Solution: Long-press the Sign me in button and choose Open link from the context menu, which will open it in Safari instead of the browser window inside the 3rd party email app.
  • If the long-press method doesn't work, you can click Sign In Another Way instead and enter your email address and password accordingly.
• If you've already logged into your SSO account and you click on Sign In Another Way, you may receive the SERVER-031 error message, which can cause you to get stuck in the in-app browser. 
  • Solution: On your mobile device, open Settings > Safari > Clear history and Website Data > Restart Affinity App. You should now be able to "Sign In Another Way."

Android users

• If links aren't opening the app, the most common cause is the device and app settings:
  • Solution: On your mobile device, open Settings > Apps & notifications > Default apps > Opening links to make sure that the Affinity app is allowed to open associated links.
  • If this method doesn't work, you can click Sign In Another Way instead and enter your email address and password accordingly.

All users

• If you clicked Back or refreshed the browser while signing in, the sign in attempt will most likely not work. Close the app and browser and start over.
• If you are not using Mail, Gmail, or Outlook apps on your mobile device, you may receive an ML-006 error upon clicking the Sign me in button on the magic link email. Please email support@affinity.co with a screenshot of the error and the name of the mail app you're using.
• We highly suggest using Safari or Chrome mobile web browsers. If you're using a mobile web browser other than Safari or Chrome, please email support@affinity.co with the name of the web browser you're using so that we provide it as feedback to our engineering team to eventually support.

Office365 users

• You may see an error message that looks like the following below. This is an "Advanced Threat Protection (ATP) Safe Link Policy" set by Office365.
  
  
  • Solution: See Mobile Login: Office 365 Advanced Threat Protection (ATP).