How to download and sign in to the Affinity Mobile App

With Affinity's mobile app for iOS and Android, get all the benefits of Affinity when you're on the go.

Overview

• Download on iOS and Android
• How to sign in to the mobile app
• Troubleshooting sign in issues

Download on iOS and Android

• Download the iOS app here.
• Download the Android app here.

How to sign in to the mobile app

1. Make sure you are first signed into your Affinity CRM account.
2. Then, tap into the Affinity mobile app on your phone.
3. Enter your email address to sign in via the magic link method. Affinity will send you an email to confirm you're signing in. Make sure to open up this email in the email app on your mobile phone, not your laptop/desktop.
   
   
   
4. Otherwise, you can click Sign in another way (for SSO).
   
   
   
   1. Add your Affinity account's subdomain and click continue.
      
      
      
   2. Sign in to your email account using the correct method (Gmail, Office 365, Exchange On-Prem, or SSO).
      
      
      
5. Having sign in issues? See Troubleshooting sign in issues.
6. Signed in successfully? Get started with these additional resources:
   1. Article: How to use the Affinity Mobile App
   2. Walkthrough: Video: How to use the Affinity Mobile App
   3. Recorded Webinar: Recorded Webinar: Mobile App Improvements
      
      

Note: Affinity's mobile app is currently not optimized for tablets and will be best viewed on smartphones. We are working on optimizing the mobile experience for all devices, thank you for your patience in the meantime.

Troubleshooting sign in issues

• Office365 users: You may see an error message that looks like the following below. This is an "Advanced Threat Protection (ATP) Safe Link Policy" set by Office365.
  
  
  • Solution: See Mobile Login: Office 365 Advanced Threat Protection (ATP).
    
    
• iOS users: If opening the magic link email in a 3rd party email app (e.g. Gmail), tapping the “Sign me in” button may not work.
  • Solution: Long-press the "Sign me in" button and choose “Open link” from the context menu, which will open it in Safari instead of the browser window inside the 3rd party email app.
    
    
• Android users: If links aren't opening the app, the most common cause is the device and app settings:
  • Solution: On your mobile device, open Settings > Apps & notifications > Default apps > Opening links.
  • Make sure that the Affinity app is allowed to open associated links.