Troubleshooting common issues for Affinity Analytics

In case you're running into issues on Affinity Analytics, feel free to click on the relevant issue below:

• 401 Error: You are not authenticated to view this page
• Model not found
• Could not find the model or view requested
• Uh oh. Your save failed, please try again
• Something went wrong

401 Error: You are not authenticated to view this page

There are 3 main reasons why you may run into this error message:

1. Your web browser is left open for an extended period of time (24 hours).
   1. Simply refresh your webpage to see if your dashboard view loads successfully.
2. Google Chrome is blocking cookies on your browser.
   1. On Google Chrome, click the 3-dotted icon, then click Settings.
      
      
      
   2. Click the Privacy and security tab, then click Cookies and other site data.
      
      
      
   3. Make sure that cookies are allowed or only blocked in Incognito mode.
      
      
      
3. Safari is blocking cookies and preventing cross-site tracking.
   1. Click on Safari, then Preferences on the top-left corner of your screen.
      
      
      
   2. Then, click on the Privacy tab and make sure to uncheck both Website tracking and Cookies and website data.
      

Model not found

If you run into this issue, it may most likely be that our backend is still taking time to digest and display all your data. This is especially common for first-time users who just had Affinity Analytics turned on for their account.

1. Simply reach out to us at support@affinity.co, and we will provide you with an email update once our backend process is complete.

Could not find the model or view requested

If you run into this issue, you may most likely be editing two or more different dashboard views at the same time.

1. Simply save the previous dashboard views you were editing and close them out, then refresh the webpage for the most recently visited dashboard view to see if that helps.
2. If it still doesn't work, reach out to us at support@affinity.co and we'd be happy to help.

Uh oh. Your save failed, please try again

If you run into this issue, you may most likely have left the dashboard view open on your web browser for more than 24 hours. 

1. Though you may be able to edit the dashboard view and its tiles, saving any changes you made may fail.
2. Since you cannot save the changes, please make sure to refresh your webpage whenever you are about to make changes to a dashboard view that was left open for a while.

Something went wrong

If you run into this issue, you may most likely not have permissions to access some/all tiles for that specific dashboard view because the person who created the tiles sourced them from another list that you may not have access to.

1. To view the tiles, you can ask the creator of the dashboard view to go into Edit mode and check which list(s) the tiles are being sourced from.
2. The creator of the dashboard view can then click into those lists and see whether you have access to them or not by clicking on the Share button.
3. If the creator of the dashboard view is the list owner/list admin for any of these lists, they can add you to these lists. Otherwise, they would need to ask the list owner to add you.