> ## Documentation Index
> Fetch the complete documentation index at: https://support.affinity.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Affinity Ascend agents

> What to check when an Ascend agent isn't showing what you expect — briefs, suggestions, or access.

Ascend agents work in the background and surface things for you to review. If something isn't appearing, it's almost always one of a few things. Start here.

## Where to look first

* **Ascend → Activity History** — what the agents have already done (a run that found nothing is still logged here).
* **Ascend → Agent Activity** — what's pending your review.
* **Ascend → Agents** — is **Monitoring** on for the agent (Meeting Prep, Data Update)?
* **Is Ascend enabled for your org?** Ask your admin — it's set at **Settings → Automations & AI → Affinity AI**.

## Meeting briefs

**No brief this morning?** Check, in order:

* Ascend is enabled for your org, and **Monitoring** is on for Meeting Prep (Ascend → Agents).
* The meeting is **external** (internal-only meetings don't get a brief at launch).
* Your **calendar is synced** to Affinity, and the meeting synced in time.
* You actually have external meetings that day. Briefs are generated overnight and ready **in-app by about 7 AM your local time** — on the home page (**Start Your Day / Ready for You**) and in **Agent Activity**. There's no email, Slack, or mobile notification.

**The brief shows an old or wrong meeting?** If a meeting was **rescheduled**, or your calendar synced late, the morning brief may not reflect a same-day change (briefs are prepared overnight). Check your calendar sync and the meeting time/timezone.

**The brief looks thin?** The agent draws only on your Affinity data — if an attendee isn't a record in Affinity yet, or there's little history, there's less to include. It won't invent context.

## Suggested field updates (the Data Update agent)

**No suggestions after a meeting?**

* The note has to be attached to the **meeting**. **Affinity Notetaker** does this automatically. Notes from **Granola or other notetakers** typically attach to a person/company record instead, which **won't trigger** suggestions — see [Getting your meeting notes into Affinity](/s/article/Getting-your-meeting-notes-into-Affinity) for the fix.
* The meeting is external and the note has content.
* Some suggestions are filtered out before you see them — the agent skips fields that are already correct, identity fields (name, domain, email), and anything it can't clearly support from the note.

**A suggested value looks wrong?** Open **View Meeting Note** to check it against the source, and leave that field's checkbox unchecked so it isn't applied. Use 👎 to flag it.

**You applied an update but a Status/Stage automation didn't fire?** At launch, applying a Suggested Field Update **doesn't trigger Status/Stage automations**.

## You don't see Ascend at all

* Ascend may not be enabled for your org — ask your admin to enable it at **Settings → Automations & AI → Affinity AI**.
* Ascend requires a **Scale, Advanced, or Enterprise** plan.
* If your account doesn't sync a calendar, the **Start Your Day** module stays empty.

## Still stuck?

Contact your Affinity CSM or [support@affinity.co](mailto:support@affinity.co).

***

*Affinity AI can make mistakes. You review every suggestion before it's applied.*


## Related topics

- [Affinity Ascend agents — Overview](/s/article/Affinity-Ascend-agents-overview.md)
- [Working with Affinity agents](/s/article/Working-with-Affinity-agents.md)
- [Affinity AI Prompt Library](/s/article/Affinity-AI-Prompt-Library.md)
- [Review & approve an agent's suggestions](/s/article/Review-and-approve-agent-suggestions.md)
- [Meeting Prep & Data Update with Ascend](/s/article/Meeting-Prep-and-Data-Update-tutorial.md)
- [Set up & configure your agents](/s/article/Set-up-and-configure-your-agents.md)
- [Enabling Affinity Ascend — An Admin's Guide](/s/article/Enabling-Affinity-Ascend.md)
- [Troubleshooting](/s/article/Troubleshooting.md)
- [Warm Intro Agent — overview](/s/article/Warm-Intro-Agent.md)