> ## Documentation Index > Fetch the complete documentation index at: https://support.affinity.co/llms.txt > Use this file to discover all available pages before exploring further. # How Do Shared Inboxes And Email Aliases Work In Affinity > Help center reference **Reference** — lookup information. Understand how shared inboxes and email aliases do (and don't) work in Affinity. **Shared Inboxes** **Email Aliases** ### What is a shared inbox? Why is it used? * A shared inbox is a virtual mailbox that can consolidate emails from one or more email accounts. * A shared inbox allows for increased visibility and operational efficiency. * **Example**: An executive assistant can connect a few of their executives' email accounts to the shared inbox, which will help them read all incoming emails and provide timely replies in a streamlined manner (without necessarily having access to the executives' passwords). ### Can you sync shared inboxes into Affinity? * No. You must individually sync the email accounts themselves (see [How to add or remove your synced email accounts from Affinity](/s/article/How-to-add-or-remove-your-synced-email-accounts-from-Affinity)). ### What is an email alias? Why is it used? * An email alias is a way to receive email without exposing your actual email address. All emails sent to an alias are forwarded to your primary email account's inbox. Email Aliases can diversify a single email account without having to pay for multiple inboxes. * **Example 1**: If you have "[*john.doe@company.com*](mailto:john.doe@company.com)" as your primary email account and you create "[*info@company.com*](mailto:info@company.com)" as an email alias, all emails sent to "[*info@company.com*](mailto:info@company.com)" will be forwarded to "[*john.doe@company.com*](mailto:john.doe@company.com)". When replying to these email, John can use his email alias so that the recipient never sees "[*john.doe@company.com*](mailto:john.doe@company.com)". * **Example 2**: Jane Doe owns a small VC firm. She wants to create multiple email addresses for her business, but have all emails delivered to a single inbox. In addition to her primary email address "[*jane.doe@company.com*](mailto:jane.doe@company.com)", she creates three email aliases: * [*info@company.com*](mailto:info@company.com) for general inquiries * [*billing@company.com*](mailto:billing@company.com) for billing inquires * [*support@company.com*](mailto:support@company.com) for support inquiries ### Does Affinity sync email/calendar data from email aliases? * Yes, but only for email aliases that have their own primary email addresses that are connected to an actual email account. This requires a license from your email provider. * Sign in and sync your actual email account into Affinity and you should see the email/calendar interactions associated with your email alias surface accordingly. ### How to find out which is the actual email address and which is the email alias * Please reach out to your IT team to confirm which is your email alias and which is your actual email address (SMTP). ### How do I invite a user with an email alias to my Affinity account? ### For Affinity CRM users * First, find out which is the actual email address and which is the email alias by reaching out to your IT team to confirm. * Then, send an invite out to the user via their actual email address (see [How to add new users to your Affinity account](/s/article/Admin)). * Once they receive the invite in their email inbox, they can sign in using their actual email address and password. ### For Affinity for Salesforce users * Reach out to your Affinity CSM or point of contact and provide them with the following: * Users' full names * Users' email addresses * Users' email aliases