Troubleshooting for Affinity's Pathfinder Chrome Extension

Here are a few troubleshooting steps you can take if the Affinity Pathfinder Chrome Extension is not working on your Chrome web browser.

1. Make sure your Chrome web browser is up to date.
2. Make sure your Chrome web browser is not a Beta version.
3. Make sure you are signed onto Affinity Pathfinder.
4. On your Chrome web browser's search bar, type in chrome://extensions to make sure Affinity Pathfinder is enabled. You can also click Update to ensure you have the most recent version of Affinity Pathfinder.
   
   
   
5. On your Chrome web browser's search bar, type in chrome://settings, click the Privacy and security tab, then click Cookies and other site data.
   
   
   
6. You can choose either option: Allow all cookies or Block third-party cookies in Incognito. On the other hand, if you choose either Block third-party cookies or Block all cookies (not recommended), then Affinity Pathfinder will not work.
   
   
   
7. If Steps 1-6 do not resolve the issue, uninstall and reinstall Affinity Pathfinder, and try one more time.
8. If you're still running into issues, it may be that your VPN, ad blockers, or script blockers may be preventing Affinity Pathfinder from loading. Send an email to support@affinity.co with a screenshot of all your installed Chrome extensions and we'd be happy to take a deeper look.

Why aren't people or organizations being associated with the email thread?

• You must make sure that the people associated in the email thread exist as contacts in your All People directory.
• We only pull in the organizations based on the people who are surfacing under the "People" section. These organizations must be associated with the people.