Have you noticed that some of your interactions with external contacts don't seem to be surfacing as expected? One reason may be that your email account is disabled from syncing your data into Affinity.
How to tell if you're disabled syncing
- Click Settings on the left-side of your screen.
- Under Email Accounts, you will see a description below your email address stating that it has been disabled syncing.
- To reenable the sync, click Sign Out.
- Sign back in using the same credential. The "disabled syncing" description should now disappear, indicating that you have successfully reenabled syncing.
Note: Depending on how long you have been disabled syncing, it can take a few hours to several hours for your interactions to sync and surface accordingly. If you still do not see your interactions appear, feel free to reach out to email@example.com and we'd be happy to help.