Affinity auto-creates contacts for you so you can focus on the more important things. Here are the ways in which Affinity auto-creates contacts:
- When an internal (you or your team members) sends an email to externals (non-team members) and that external replies, Affinity creates an external contact.
- When an external (who is already a contact) sends an email to internals and other externals (who are not already contacts), Affinity creates contacts for the other externals.
- When an external (who is not already a contact) sends an email to one or more internals and at least one external who is already a contact, Affinity creates a contact for the external.
- When an external (who is not already a contact) sends an email to an internal and the internal replies, Affinity will create a contact for the external.
Things to keep in mind
- Affinity will not auto-create contacts for any inbound emails you receive that you choose not to respond to. We treat these as spam contacts to prevent the creation of unwanted contacts.
- Affinity requires first and last names to be associated with email addresses when auto-creating contacts. If no first and last names are found, then the current workaround is to manually create contacts with their first and last names included - then, Affinity will start syncing past and future interactions.
- East Asian characters are currently not supported at this time, which also may explain why you don't see external contacts with East Asian characters being auto-created despite your interactions with them.