When does Affinity auto-create contacts?

Affinity auto-creates contacts for you so you can focus on the more important things. Here are the ways in which Affinity auto-creates contacts:

1. When an internal (you or your team members) sends an email to externals (non-team members), Affinity will auto-create the externals as contacts.
2. When an external (who is already a contact) sends an email to internals and other externals (who are not already contacts), Affinity will auto-create the externals as contacts.
3. When an external (who is not already a contact) sends an email to one or more internals and at least one external who is already a contact in Affinity, Affinity will auto-create the other external as a contact.
4. When an external (who is not already a contact) sends an email to an internal and the internal replies, Affinity will auto-create the external as a contact.

Reasons why Affinity may not auto-create contacts

• Affinity will not auto-create contacts for any inbound emails you receive that you choose not to respond to. We treat these as spam contacts to prevent the creation of unwanted contacts.
• Affinity requires First and Last names to be associated with the external contacts' email addresses when auto-creating contacts.
  • If no first and last names are found, then you must manually create contacts with their first and last names included in order to sync past and future interactions into Affinity.
• East Asian characters are currently not supported at this time, which also may explain why you don't see external contacts with East Asian characters being auto-created despite your interactions with them.