The default settings will show no email interactions on an internal team member’s profile page in order to protect any sensitive information. For email interactions between members of your team and external contacts only those on the “to:” or “cc:” line will have access to viewing the body of an e-mail; however, all subject lines will be visible to all team members.
You can change your account settings to share your emails with your entire team or people in specific lists.
You can enable or disable the settings by:
- Clicking on the hamburger icon on the top left
- Clicking on Settings
- Going into Privacy
- Clicking on the button next to Allow my team members to view my email conversations
- Choose either All of my email interactions or Only my email interactions with people on specific list
- If you choose the option for people on a specific list then click Add a list to specify the specific list.