In case you ever run into a situation where you find duplicate contacts, you can merge them together in just a few clicks.
Update: As of January 16, 2020, you will be able to merge duplicates into an internal contact (to learn more, see Internal vs. External Contacts).
- Click into the person/organization profile page that will be the master contact.
- Click the ellipsis, then click Merge duplicates.
- Type in the name of the duplicate contact you’d like to merge into the master contact.
- Click Merge
Note: You can merge contacts for people-type and organization-type contacts, not for opportunity-type contacts.